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Frequently Asked Questions
In most cases, similar questions have already been
answered. If you can't find the answer, please
contact our support.
Access Get Password and Remove questions
Q. I have tried to remove
MDB file password and got the error message about
permissions to use the object. What should I do ?
A. The full message is: "You do not have the
necessary permissions to use the object. Have you system
administrator or the person who created this object
establish the appropriate permissions for you." The file
is not accessible. There are common causes : The MDB
file is already opened with another program (MS Access
for example). You do not have permission to work with
MDB objects (it is not password protection cause, it is
groupware politics instead). Your MDB file was damaged
or have bean changed by the third party applications and
cannot be opened by MS Access.
In case when MDB file is opened in another software,
close it and repeat the password recovery attempt... In
most cases to operate with files you should have certain
access rights (read, write...) to the file system
objects (MDB file in this case). If the MDB file has
been created by another user, you should get the enough
permissions to access it. Otherwise you should be the
computer OS Administrator to operate with object.
However in some cases the damaged MDB files also can
call similar errors at the processing.
If you still have difficulties, please upload your
damaged mdb to our repair service using special
MDB Repair Assistant to our support team.
I have tried to recover
the password from my system Access database (.mdw .mda).
Why this tool can't help me ?
A. You should have the the owner information for
your database to open it - user name and security ID.
You will not get the password, but will be able to
create such user in your current Access installation and
open the file.
Q. Password recovery is working fine but Access Get
Password and Remove can not remove the password to
MS Access MDB file.
What's wrong ?
A. Access password recovery and password removing
are different procedures. Password recovery is
independent process which can be done using Access Get
Password and Remove software only. But Access password
removing phase is using the connection to Access JET
Database. It can not be done if there is no MS Access or
JET Database drivers installed at your system. Access
Get Password and Remove is not hacking tool, so we can
not allow our software remove the password using not
Recovery Assistance questions
Q. Will you guarantee the 100% data recovery ?
A. No, it is unfair to guaranteed you the
recovery of 100% data. Some data will be lost for ever.
It is very rare case when it is possible to recover
Q. Why is my software no
more working with recovered database ? I have opened it
with MS Access and it contains a lot of data, but
program tells me that password is incorrect and database
A. Recovery process is quite complex. It is
unable to recover all data in most cases, so if the
program is linked to database objects which are not
recovered, it can not work with database. If you have
the backup file, you can move recovered data from
repaired MDB file to a backup. After that you will get
the working example of database with actual data.
Q. How does this
Recovery Assistant work? It feels like I upload the
file, it gets recovered, and then a payment needs to be
produced or the recovered file never comes my way,
A. You are almost right. You upload the file, it
gets recovered, the recovery report is being sent, you
evaluate it, if the price and the quality is suitable
for you, than after the payment you receive the
about the PST / OST recovery (Outlook and
How to recover damaged Microsoft Outlook
Microsoft Inbox Repair Tool to recover a *.pst or
offline folder *.ost file.
Q. How to find the Outlook file for recovery.
Q. Where to find and how to run the ( scanpst.exe )
Microsoft Inbox Repair Tool.
The best way to recover damaged data:
You can supply the
recovery request and send it to our support team,
upload damaged file using
Recovery Assistant utility and get the report about
recovery result. Then you can pay for the
service and get the link to download recovered
file or to decline the recovery. You can
evaluate this service for free.
A. You can try to perform the manual recovery using
the Microsoft Inbox Repair tool
as it described in
Q. How to recover
items of Microsoft Outlook PST database?
Q. How to Create a New Personal Folder (.pst)
File in your current profile.
Q. How to Recover Items from the Backup Personal
A. You will find the answer on the
Q. How to
PST / OST file which is 2Gb or more?
Q. How to find the Microsoft cropping tool.
Q. How to use the cropping tool.
A. Please refer to
to solve the problem with oversized PST file.
Q. How to make a screenshot
A. Screenshot is a copy of computer's
screen. To make the screenshot you should:
1. Select the program window you want to make a
2. Press the "Print Screen" (*) key on the keyboard. It
is usually labeled as Print Scrn, Prt Scrn or Prt Sc.
This will copy an image of the screen into the Windows
clipboard (computer's memory).
3. Open a graphics editing program (for example,
4. Paste the image into the graphic editor window. (**)
You can use the menu Edit | Paste command or press the
Ctrl+V keys combination.
5. Save the image in JPG, GIF or PNG format.
* - you can press the Alt+Print Screen
keys combination to capture the program window instead
of full screen.
** - you can adjust the compression settings or crop
only the necessary area of the screenshot in a graphic
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