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Software Refund Policy

If our software fails to work properly for you and we cannot solve your technical challenges during the 30 days following your purchase, we will refund 100% of your purchase price if you decide to discontinue using it.

Our Software products are distributed under try-before-you-buy agreement. We provide basic technical support and demo / trial periods for our software for your convenience to evaluate our products. Our products are always available for download on our site.
Please use the trial / demo versions prior to purchase and make sure that it does everything you need. If you have questions while you evaluate the software, please contact our technical support.

We require that you try resolving the problem with our support staff. If you have a support question, please use our FAQ for answers or submit a support email. Our support staff is quick and will either answer your e-mail the same day or next business day. If we cannot solve your problem, we would be happy to refund your order. Our support staff will provide you with a link to the refund request form in this case.

Resellers and retails
If you purchased one of our software products through a retail outlet, consultant or reseller, please contact the seller to determine their return policy.

Ordering Error
If you have made errors entering your personal information on the order form, please do not reorder the product again. In case of order duplicate, please contact our Customer Support. Include your order numbers in the request. If you order our product by mistake, there will be no refunds given.

If you did not receive the Registration Code
After your payment has cleared, an email will be sent to you with the registration key to unlock the software. This information should be emailed to you in 15 minutes after purchase. If you didn't receive the registration message from us within 12 hours, it usually means that the e-mail message that we sent to you was lost because of some technical problems with one of the mail relay servers, or could not be delivered to your mailbox. Also, quite frequently the problem is with misconfigured SPAM filters; whenever they detect words like "buy" or "order" in the message body or subject, they block it. Please contact our Customer Support about this problem. In case if you did not request the registration letter re-send in 24hrs, there will be no refunds given.